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F.A.Q.

What shipping options do I have?
We generally ship via FedEx, UPS and use Delta upon request.

What's the difference between Aqueous and UV coating?
UV coating has a higher gloss than aqueous. UV looks like it is kind of laminated. You cannot write on UV coating printed jobs unless you use a sharpie, therefore the post office does not accept UV coated postcards for direct mailing. You can have UV on one side and aqueous on the other side to be able to write on one side.

My artwork is 72dpi. Can I resize it to 300dpi?
No! You cannot increase the resolution for artwork that is created in a lower resolution. It will become grainy and blurry. You will need to redesign the artwork at 300dpi.

Is my information safe on your website?
Yes. Any information we collect for order processing will not be shared with any other company or website. Your information is only used for Five Star Graphics and Printing. Your CC information is only used to bill you for products and services. We use the safest updated technology for processing CC orders enabling our customers to feel secure at all times.

Can I change my shipping option?
We process hundreds of order a day. Once your order is placed our shipping department is already setting up shipping labels making sure everything is shipped ASAP. If you need to change your shipping option/information, there will be a $75 service fee. We cannot ship to PO Boxes.

What file formats do you accept?
We only accept tiff, pdf, psd and jpg formats. All files must be rasterized and flattened before uploading for printing.
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